SHIPPING & RETURNS

Leone Basilio strives to ship your order as quickly as possible.

MONDAY – SATURDAY ONLY

  • Orders are delivered Monday-Saturday, excluding holidays.
  • Phone requests and online orders are processed Monday-Saturday 9am-6pm.

PLACED ORDERS

  • Orders placed by 3pm EST will ship in 2 business days.***
  • ***Please add 3-5 business days for personalized / monogrammed orders.

Delhivery Courier Service

  • Our primary carrier is Delhivery Courier Service.
  • UPS does not ship to a post office box, a physical address is required.

FREE SHIPPING OFFER

We are currently offering FREE GROUND SHIPPING (Contiguous INDIA Only) on our leather products.

  • Orders are delivered Monday-Saturday, excluding holidays.
  • Paper refills and other non-leather product orders will be charged a flat rate.

SPECIAL SHIPPING REQUIREMENTS

Please call Customer Service at 033-00000000 or email us at info@leonebasilio.com.

RETURN POLICY

If you find your Leone Basilio product is not what you expected, then within 7 days you may return the piece, unused and in the condition in which you received the piece You may request an exchange or refund.

The 7 day grace period only applies to items purchased directly from leonebasilio.com. Our products are also sold through select retail partners. If you have purchased your Leone Basilio item through one of our retailers, please consult their return policies and contact them directly.

Returns on India. shipments are free and easy. Simply follow the instructions below to generate a free return shipping label (for India customers only).

Log into your Leone Basilio account and select the order you wish to return. You will need to print a return label from the order details. Access your order history here.

We strive to credit returns in 7-10 days.

If you have an International order, please contact customer service.

PERSONALIZED AND MONOGRAMMED PRODUCTS MAY NOT BE RETURNED.

Any original shipping costs are not refundable. Exchanges will be shipped free of charge.

Leather is a natural material; you can expect some natural and unique characteristics such as creases, variation in color, and small scars. We view these as characteristic of “real leather.” These are not considered manufacturing defects. If you decide that you do not like this you may return your unused product within 7 days under the Grace Period.

X